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Shipping and delivery policy

Revive Thrive offers delivery within Egypt and international shipping to countries available at checkout.

1. Shipping within Egypt

We deliver to all Egyptian governorates through local carriers.

Expected delivery within Cairo and Giza: 2–4 business days.

Expected delivery to other governorates: 3–7 business days.

Delivery times may vary during public holidays, busy seasons and promotions, or in remote areas.

2. International shipping

We offer international shipping to countries selectable at checkout.

Availability, cost and expected delivery times depend on:

• The customer’s country and city.

• The order’s weight and dimensions.

• The available carrier.

• Customs procedures in the destination country.

Available shipping costs appear at checkout before purchase confirmation. Where a manual quote is needed, customer care confirms the cost with the customer before dispatch.

Customs and taxes

The destination country may impose customs duties, import taxes or clearance fees on international shipments.

The customer pays these fees if imposed by their country’s authorities, unless the store expressly states that they are prepaid.

Customs duties and local taxes are excluded from product and shipping prices unless stated before payment.

Currencies

Customers can view prices in the currencies available on the website.

The final price and payment currency are shown before checkout completion. The bank or card provider may apply exchange rates or extra fees when paying in a currency different from the card’s base currency.

Review the final price and payment currency before confirming an order.

Order tracking

Where a tracking number is available, it is sent by email or WhatsApp after the order is handed to the carrier.

Shipping delays

Delivery times are estimates and do not guarantee a specific date. Delays may result from weather, customs procedures, carrier workload or incorrect customer details.

Address and delivery details

Customers must enter their name, address and phone number correctly and in full.

If an order cannot be delivered because of an incorrect address, unavailable phone number or refusal to accept delivery, the customer may bear reshipping or return costs.

Shipping enquiries

Email:
revive-thrive@revive-thrive-eg.com

Phone and WhatsApp:
+20 150 034 3014
+20 111 362 1955