Returns and exchanges policy

Revive Thrive — returns and exchanges policy

We aim to provide a clear, safe shopping experience. This policy explains the conditions and process for returns and exchanges.

Return and exchange period

Customers can request a return or exchange within 14 days of receiving an order, subject to the acceptance conditions and product type.

Return acceptance conditions

Returns or exchanges require:

• The product to be unused and in its original condition.

• The original packaging to be intact and unopened.

• All included accessories and gifts.

• An order number or proof of purchase.

• No damage from customer use or improper storage.

Products that cannot be returned after opening

For health, safety and hygiene reasons, the following products cannot be returned once opened or their safety seal is removed:

• Dietary supplements.

• Cosmetics and personal care products.

• Products that directly contact skin or hair.

• Health or personal-use products.

• Products made or prepared specifically for the customer.

Damaged products or incorrect orders

If a product arrives damaged or the store prepares the wrong order, contact us within 48 hours of delivery and send:

• The order number.

• Clear photos of the product and packaging.

• A description of the problem.

After review, the product is replaced or refunded as appropriate. The store pays shipping costs where its error is confirmed.

Return costs

For a change-of-mind return, the customer pays shipping to the store and any new shipping fees for an exchange.

For a damaged or incorrect product, the store pays shipping costs after verifying the case.

International returns

For international orders, the customer pays return shipping and related customs or taxes, except where the return results from a verified store error.

Contact us before sending an international return to obtain instructions and the appropriate return address.

Refund method

After receiving and inspecting the product and approving the return, we refund using the original payment method where available.

Refund timing depends on the bank or payment provider. Original shipping and customs fees are excluded unless the return results from a store error.

How to request a return

Email:
revive-thrive@revive-thrive-eg.com

Phone and WhatsApp:
+20 150 034 3014
+20 111 362 1955

Do not send a product before contacting us and receiving return confirmation.